Terms and conditions

1. Generalities

The Terms and Conditions are valid exclusively for natural and legal persons who use our services in the paid public parking lots in the municipality of Brașov. On the web page https://www.parcari.xyz of SC P&P SRL you can find information about the ways of using the public parking lots in the municipality of Brașov under the concession of P&P SRL.

2. Privacy Policy

The Privacy Policy is updated periodically, each time we make a change, we will display it on our www.parcari.xyz page and inform you accordingly.

3. Basic information

Depending on the type of products and services you purchase and/or use, how you used our services in general, how you interacted with the subscription, the categories of personal data we process are defined , as follows:

a) Identification data : Name and surname, address, copy of identity document, your landline and/or mobile phone number and your e-mail address.

b) Account data : subscription type, subscription value, information on the tariff plan, billing cycle, invoices issued, payments made and payment history, date of signing the contract when applicable;

c) Financial Data : information regarding your bank account and other banking information, reimbursement requests and their status, information regarding the reasons for requesting reimbursement of payments;

d) Solvency data : behavior and payment history, details regarding any fraud or misuse of services, invoices issued by other similar service providers and, where appropriate, proof of payment of the respective amounts;

o ) Customer Relationship Data : records of a telephone call with the customer relations service, e-mail correspondence, details regarding complaints, notifications, questions, requests, requests for access to your personal data and other requests for exercising your rights under data protection legislation, other records of your interactions with us, regardless of medium, including their average duration, video recordings of your interaction with our field agents.

4. The basis on which we process your data

The conclusion of subscriptions/contracts specific to the activity we carry out in view of the organization and exploitation of paid public parking lots managed by the subscription;

Ensuring the security of your network and data, preventing fraud, improving our services. Each time we rely on this basis we will ensure that we assess our business interests and that these do not override your rights;

Compliance with specific legal obligations, including for example: mandatory accounting and tax requirements that impose specific rules, such as keeping certain documents, for a certain period of time;

Your consent can be withdrawn at any time.

5. The basis on which we process your data

Personal data is obtained directly from you, namely when you directly provide us with the information, either in writing or verbally or by examining the interaction we have with you. When we receive data directly from you, we will consider it to be true, correct, complete and about you. We make reasonable efforts to ensure that the data provided is real, correct and that it belongs to you, and if we suspect that you are sending us incorrect, incomplete data or that you are using another person's data without authorization, we will take steps to clarify and remedy it the situation. Personal data will be updated regularly, with each user request or at the time of extension/renewal of a subscription or service contract.

6. The purpose of using personal data

6.1 Checks for compliance with the conditions imposed by the Regulation on the organization and operation of the parking system in the Municipality of Brașov .

Before entering into a subscription/contract with you (as a new or former Customer) regarding our services, we will carry out certain checks to ensure that you are eligible to purchase those services. We also use Identification Data, Contact Data, Solvency Data, Account Data to verify the existence of debts for the services provided. If we identify such debts, depending on your particular situation, we may request payment of services in advance for a certain period. The legal basis consists in the conclusion and execution of our contract with you in good terms, avoiding the accumulation/owing of sums on your part in this context.

6.2 Conclusion, modification, renewal of contracts

We process your personal data for the conclusion, modification or renewal of subscriptions/contracts regarding the provision of services, namely:

Preparing the services you have purchased from us and informing you about the status of your order;

Processing your orders or requests to modify existing subscriptions/contracts;

Provision of the service;

Checking and fixing identified faults;

Sending messages or information regarding changes to the features of the services you use;

This may include information regarding changes to the terms and conditions of our services or, as appropriate, the interruption, expiration or suspension of services, termination of subscriptions/contracts.

7. Billing and Payment Processing

Issuing invoices for the use of our services, charging the related amounts, or, as the case may be, refunding the requested amounts upon request;

Payment of invoices can be done by cash, CARD, bank transfer;

If the billing information undergoes changes compared to those originally provided or they are about to expire, you have the obligation to communicate these changes in order to be operated in relation to the concluded subscription/contract or to obtain new billing data;
With regard to our debt collection activity, including the recovery of any damages suffered by the subscriber as a result of the abusive use of our services, we may contact you periodically by calling, e-mail or by post/courier, using the Contact Data that you we hold about you.

8. Managing the relationship with Customers

Information about the amounts owed, the due date, late penalties applied and/or other consequences of non-compliance with the contracts you have entered into with us;

Respond to any questions or requests you may have about our services, including services you have purchased from us;

Transmission of information regarding the services you contract or benefit from. We want to keep you informed about various aspects related to the services you have contracted, for example about the modification of the terms and conditions as a result of the legislative norms or the Local Council Decisions regarding the parking management activity paid public, interruption/expiration of some services, termination of the contract;

9. Information & security of personal data

By accepting the present Terms and Conditions, you agree that the provision of services or products will begin immediately after completing all the required registration formalities;

Your personal data may be used to confirm orders, inform you by e-mail, post or other means of communication about subsequent actions, create statistical reports, etc.

Your personal data may be passed on to law enforcement authorities for the purpose of verifying commercial transactions or other law enforcement authorities to carry out any checks justified by law.

Data provided by customers is strictly confidential.

P&P SRL undertakes not to provide this data to third parties or companies and to use it strictly for the use of the business relationship between the client and P&P SRL.

This website uses security measures against the loss, alteration or misuse of information under our control.

10. Information & security of personal data

You have the right to rectify the data held about you if it is not correct. If the data we hold about you needs to be updated or if you believe that it may be incorrect, you can request that it be updated;

You can obtain from us confirmation that we are processing your personal data, as well as information regarding the specifics of the processing such as: the purpose, the categories of personal data processed, the recipients of the data, the period for which the data are kept, the existence of the right to rectification, erasure or restriction of processing;

You have the right to request a copy of the personal data that the subscriber holds in relation to you. This request can be submitted both by e-mail and in writing or in person at the headquarters of our company;

You have the right, in certain circumstances, to request that we provide you with personal data that you have communicated to us;

In certain circumstances, you have the right to object to the processing of your personal data. Depending on the concrete situation, if we have legitimate interests for processing that prevail over your interests, rights and freedoms or we need data for the establishment, exercise or defense of official procedures, we can continue to process your data for correlative purposes;

In the case of processing your data for purposes other than those established on the basis of legitimate interest, you can object at any time. In these cases we will immediately stop processing your data. To exercise your opposition rights, you can contact us both by e-mail and in person at our company headquarters.

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